![]() ![]() Furthermore, each participant is able to mute the microphone or disable the camera: Important to note that on Mobile SDK, the video and voice calls will open within a webview container on top of the messaging interface. Consumers can close the webview at any point of the video or voice call while returning to the messaging screen.ĭuring an active call, both agent and consumer are able to end the call at any time. The consumer has the ability to accept or reject the invitation:Īfter accepting, the call is initiated and the consumer’s browser will ask for permission to access the camera and/or microphone: On Mobile SDK Voice or video calls are initiated by the agent by sending an invitation to the consumer: On Web Messaging Identify consumers when verification is needed on personal and secure issues.Replace in-person meetings such as consultations or long application processes with real-time assistance.Provide your VIP customers with concierge, premium treatment.For example, guide a customer on reconnecting the wires on a modem. Solve intricate tech support issues or inquiries that would be hard to describe without visuals.Secure: Voice and Video streams are encrypted end-to-end for safety and privacy over a direct, peer to peer connection.Easy to use: Calls can be initiated with zero setup time or preparation required on modern desktop and mobile browsers.Now brands can meet their consumer’s expectations by providing them with messaging and call capability all within one place, achieving the complete digital experience. Flexibility: Consumers expect to have the flexibility to do all types of communication in one place.Efficiency: Video and voice calls give agents the best tool for achieving first contact resolution and reducing consumer wait time and average hold time.Personalized: Valuable customers receive personal attention.This document provides an overview of the feature, its requirements, and its configuration options. The feature is integrated into the Agent Workspace and the Engagement Window and requires no additional software. Voice and video Calls for messaging allow brands to conduct via voice or video calls with consumers from within a Web Messaging conversation. ![]()
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